I would never come back to this place
Rented from SIXT in Sydney recently and I had the worst experience! Below is why I rate it so low:1. Location: 45 Green Street, 200 O'Riordan Street, Banksmeadow, Sydney,2019, NSW, NSWThis is in the middle of nowhere. When I returned the car, I had a hard time following the map even I had a GPS.2. Pickup from the airport was very slow. When I called the company to tell them that Id arrived at the airport, they told me that the shuttle would arrive in 10 mins. After 15 mins, I still didnt see the shuttle so I called them again. They told me that the shuttle would arrive in any min soon. Then after another 10 mins I finally saw the shuttle. So it took almost 30 mins for the pickup. Definitely not WITHIN 10 MINS! 3. Rudest receptionist Ive ever seen! First the lady told me that my driver license was not accpetable. My license was issued by an English speaking country and more ridiculously, I had already used it for my first rental with ACE (should have kept the same rental company for the 2 part in Sydney!), and I had used the same driver license to rent from SIXT in another state in Australia. So I told the lady that I had used the same license to rent from their company but in another state and I even showed her the rental document by SIXT. She kept saying that if her manager were there she wouldnt be able to process it for me. RIDICULOUS! Shes probably got stuck in this small office in the middle of nowhere for too long. Anyway, she had to process it for me finally otherwise I would force her to call up the transportation bureau.3. Again, the rude receptionist is killing my entire impression of SIXT! When I put down my rental request online, I marked 20:00 as my return time. And on the voucher, it said clearly that shuttle will be arranged to drive me back to the airport (cuz the freaking rental company is in the middle of nowhere!) then the lady said (in a very rude manner) their last shuttle back to airport is at 19:30, and that they wont arrange anything special for us. WHAT A Dxxx! Honestly her attitude was a big issue, but SIXT itself has misled customers in a big way! If theres no shuttle service after 19:30, then when a customer picked anytime after that to return the car then SIXT should have a warning for the customer. Its a big mistake to mislead customer who knows nothing about Sydney, especially such a neighborhood thats in the middle of nowhere!In summary, I will never rent from SIXT in Sydney again. To be fair, SIXT in Tasmania was very friendly and easy. But SIXT in Sydney, I have to warn all my friends - stay away from it as much as possible!
They charged an additional 800 from my credit card for additional miles I did not do. I only had the car for one day and they are claiming I drove 1255 miles. This would have taken 25 hours if I drove at 50mph without stopping. I only drive 149 miles. Their facebook page has dozens of people claiming that they also took additional money from their account without permission. I will be taking legal action as they will not reply to my emails and I have evidence that their claim is wrong.
Also known as East Coast Car Rental. Friendly service. Would be nice if they did a better job of cleaning their cars after the rentals -- inside was dusty and the outside had dirt under all the handles.
Go for a reputable car rental agency. These guys are trying to scam you! I'd actually heard about this type of thing before on trip advisor but didn't think anything of it when i picked up the car. They gave me the car with just under a tank full (missing 1/8th of a tank) and said to return it just under full. So, when i filled up at the gas station i judged as best i could and got the dial half way in the last quarter. When I get there (three blocks later) they claim that the dial was too close to the quarter line than the full line and because of that they would charge me $21 to fill it. They clearly know that it is hard to judge when it's not just filling it up, and they take full advantage of that! I was told there was no time to take the car back to the gas station, and was encouraged to pay in cash. Very dodgy, and no one bothered to try and make amends. Considering i was paying $270 for a two day car rental, i expected better. Use enterprise when you can, much better customer service!
Sixt rent a car Sydney is an Australian Car Rental based in Sydney, New South Wales. Sixt rent a car Sydney is located at 191 William St, Sydney NSW 2010, Australia.
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