Website can't even read a clock and calendar at the same time.
Convenient location and easy pick up process, remember to bring passport if overseas drivers license for both yourself and additional driver
Appalling service, 0 stars. . After standing in line for almost an hour, i got a prompt "sorry we have no cars available today", to which i asked when there will be one available or if they know if any other europcar locations nearby that has any and i received a cold "No". . I then called up Europcar offices to see if they can resolve my issue and was even happy to uber to the airport from the city if they had any cars available, Surprisingly they informed me that there will be one available in an hour at the exact location i got turned away from 10minutes ago (Europcar Pullman Sydney City). , Maybe someone had returned their car in the time i had left i thought, so i booked it and had the person i was dealing with over the phone send me a quote. I arrived back at Europcar sydney city in the pullman with all my luggage, i waited in line for a further half an hour and showed my confirmation email to the young man at the reception, which was very helpful and understanding. The fleet manager however.. or so he calls himself was extremely rude when i pulled up a red flag when it came to payment time, Unknowingly they had added on another day's rental to the cost because i showed up 15 minutes early to pickup, i told the manager i will wait till my pickup time or he can shorten my return time by 15minutes the next day as there was no way i would pay $100 AUD on top of my quote. I rejected the payment and showed them the quote i received from the europcar phone technician i had called just 10minutes prior. The manager started to get angry and extremely unreasonable, throwing different reasons as to why i need to pay the inflated price and that he overrides the europcar headquarters quote i received because this fleet was his own and that he was in charge. He then threatened to not rent me the vehicle that was being prepared for me and had been confirmed by the europcar head office. He was adamant i had to pay my rental fee + an additional day + charge me again for other costs which had already been included in my quote and confirmation email. The quote i received from the office totalled $140, the sydney city europcar manager demanded i pay a total of $322 which was absurd. I told him i did not wish to deal with him any further and proceeded to deal with the helpful young assistant also working there which corrected my quote and had me in the rental car as per my original agreed price. Hands down worst experience from a rental car company, Even though europcar may be very reputable and provides excellent service in some of their branches i definitely would not recommend dealing with the manager of this particular branch.
Really really deep underground car rental. It beneath pullman hotel basement
Once again Mr. Bruno manager of the Europcar Sydney City provides the best hospitality and courtesy towards along with his team, by understanding customer needs and offering the best solution and possibilities to fulfilled the requirement. By renting from Europcar for more than 30 times within 1 and half year, no doubted Europcar offering the best car selections with reasonable price compared with other car companies in Sydney. Mr. Bruno and the team thank you for the great service and hope to see you all very soon again. . ..Truly sharing the feedback. Lewis 2018 Sep
Europcar Sydney City is an Australian Car Rental based in Sydney, New South Wales. Europcar Sydney City is located at Pullman Hotel, 26-36 College St, Sydney NSW 2010, Australia.
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