When you try and claim they make it almost impossible to get your money.Becareful dont trust
Awesome place to work!
If I could give zero I would!! Worst company ever, be aware. They are happy to take your money fortnightly, but the moment you make a large claim they find any excuse not to pay further claims. I very rarely made any claims for one of my dogs and they happily took my money for the past 6 years but the newest member of the family has had a bit of a rough start with a few vet bills and now PetSure are rejecting my claims. i have argued with them and my vet has also sent them letters disputing their failure to pay. Now I have received an email from PetSure that they are cancelling my Policy "Out of Goodwill". I would strongly think twice before taking out Pet Insurance with any companies they are affiliated with.
I have not had a good experience with this company in trying to get a policy renewed. I did not get a renewal letter about my credit card so they cancelled my policy un-beknown to me. They say they tried to contact me with "numerous attempts" which I found out means they sent 1 letter (which i did not receive) and apparantly 1 sms. That's what they call numerous attempts and so they then cancelled my policy. Their customer service is not evident to me so I would not recommend them at all.
Probably one of my most memorable experiences. I applied for a role at PetSure for an Office Assistant a couple of months ago. I was very excited when I got a call back for an interview. In the first interview, I got really good vibes from the people, everyone was so nice, the office is super modern and very welcoming, not to mention it a dog friendly office (so I was living the dream). I felt that my interview went average, I thought I messed up a few questions but had a little hope I would get a call back. Long story short, I got a call back for a second interview. I was really excited that they were interested in me. In the second interview I was told that " this position is more of a personality role" meaning anyone can be taught the responsibilities. I was feeling incredibly confident at this point. After a week passed I didn't hear anything, so I called HR. No one answered I left a message. Didn't hear anything back a day later so I emailed. I received an email back saying she was busy and would call me ASAP (I never received a call). I tried calling again, no one answered so I emailed again, still no response. It got to about 3 weeks after my second interview and I had not received any feedback. After the 1 month mark, I saw they had advertised the role on Seek again. So I emailed the lady who I was in contact with and explained I understand I didn't get the role, but I would love some feedback as to why, as I felt the second interview went well. I HEARD NOTHING BACK LOL Don't get me wrong - I understand after an interview, sometimes they don't call you back. But I think after a second interview, it is reasonable to give the applicant a call to let them know. I felt really annoyed that they never got back to me, just the short time I saw the office, and their culture within, I really liked what I saw. But I will never forget that experience.
PetSure Australia is an Australian Insurance Agency based in Sydney, New South Wales. PetSure Australia is located at Level 9, 465 Victoria Avenue, Sydney NSW 2067, Australia.
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